E-government is the use of information and communications technology (ICT) to promote more efficient and cost-effective government, facilitate more convenient government services, allow greater public access to information, and make government more accountable to citizens.
While e-government is often thought of as "online government" or "Internet-based government," many non-Internet "electronic government" technologies can be used in this context. Some non-internet forms include telephone, fax, PDA, SMS text messaging, MMS, wireless networks and services, Bluetooth, CCTV, tracking systems, RFID, biometric identification, road traffic management and regulatory enforcement, identity cards, smart cards and other NFC applications; polling station technology (where non-online e-voting is being considered), TV and radio-based delivery of government services, email, online community facilities, newsgroups and electronic mailing lists, online chat, and instant messaging technologies. There are also some technology-specific sub-categories of e-government, such as m-government (mobile government), u-government (ubiquitous government), and g-government (GIS/GPS applications for e-government).
Citizens generally will expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. But, in the real life it is difficult to fulfill these requirements. Customer preservation in e-services is mainly significant because of the low switching costs, little is known about how consumers distinguish and estimate electronic service release. This is of mainly imperative in the public sector where government organizations have to carry their services by electronic means without a tolerant of why citizens would use electronic service delivery channels more than other traditional service delivery methods, government organizations cannot take the required strategic behavior to meet their citizen reception targets for these channels and decrease costs. Therefore, this attempt to examine usage intent and consider possible changes.
To make sure the citizen are satisfied with the e-government performance, they reduce travel and waiting time, introduce a more efficient payment methods, improve transparency of government’s operation, improve poor governance and reduce systemic corruption, and eventually lead to transformation of governance. This is an important point, because the success and acceptance of e-Government initiatives are dependent on citizens’ willingness to adopt and utilize these services. Success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government.
You may link to http://www.gov.my/MyGov/BI/Directory/Citizen/Home.htm for the further informations.
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